Privacy Policy
Last updated:
1. Introduction
Radiantbiosglow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in connection with our website, coaching services, and communications.
This policy applies to all information collected through our website and coaching services. Please read this policy carefully. By using our services, you acknowledge you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
Contact Forms: When you submit our contact form, we collect your name, email address, and message content.
Coaching Enquiries: If you book a discovery call or coaching program, we collect additional information including phone number, preferred contact method, and details about your leadership context and coaching goals.
Communications: If you email us directly or communicate via phone, we retain copies of that correspondence.
2.2 Automatically Collected Information
Cookies and Tracking: We use cookies to enhance your browsing experience. See Section 6 (Cookies) for full details.
Google Analytics: We use Google Analytics to understand how visitors use our site. This may include IP address, pages visited, time spent, and referral source.
Server Logs: Our web server automatically logs information including IP address, browser type, and access times.
3. How We Use Your Information
Responding to Enquiries: To answer your questions and discuss potential coaching engagements.
Delivering Services: To schedule and deliver coaching sessions, send progress updates, and provide related communications.
Service Improvement: To understand how our site and services are used and improve our offerings.
Legal Compliance: To comply with Australian Privacy Act and other applicable laws.
Marketing Communications: With your consent, to send updates about our services. You can unsubscribe anytime.
4. Legal Basis for Processing (GDPR/Privacy)
We process your personal information based on: (a) your consent; (b) contractual necessity to deliver services you've requested; (c) our legitimate interest in improving services and responding to enquiries; and (d) compliance with legal obligations.
5. Sharing Your Information
No Third-Party Sharing: We do not sell, trade, or rent your personal information to third parties.
Service Providers: We may share information with service providers who assist us (email providers, scheduling tools, etc.), only to the extent necessary for them to perform their services.
Legal Requirement: We may disclose information if required by law or if we believe in good faith that disclosure is necessary to protect our rights or comply with legal process.
6. Cookies and Similar Technologies
Strictly Necessary Cookies: Required for site functionality (e.g., security tokens). Always enabled. No consent needed.
Analytics Cookies: Used by Google Analytics to track site usage. Can be disabled via cookie settings.
Marketing Cookies: Used for Google Ads remarketing and personalised advertising. Can be disabled via cookie settings.
See our Cookie Policy for detailed information on each cookie type and how to manage preferences.
7. Third-Party Services
Google Analytics: We use Google Analytics to analyse site traffic. Google processes data according to their Privacy Policy. You can opt out via Google Analytics Opt-Out.
Google Ads Conversion Tracking: We use Google Ads to track conversions. Google may use cookies to identify whether you've visited our site and completed an action. See Google's privacy practices.
Google Maps: Our contact page embeds Google Maps. Google processes location data according to their Privacy Policy.
Email Services: We use email service providers to send newsletters and transactional emails. These providers have their own privacy policies.
8. Your Privacy Rights
Under Australian Privacy Act and other applicable laws, you have the right to:
- Access: Request access to your personal information.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your information (subject to legal retention requirements).
- Opt-Out: Opt out of marketing communications anytime.
- Data Portability: Request a copy of your data in a portable format.
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've breached privacy laws.
To exercise any of these rights, contact us at info@radiantbiosglow.world.
9. Data Retention
We retain personal information only for as long as necessary to provide services or comply with legal obligations. Typically:
- Coaching client information: Retained during engagement and 3 years after completion for audit and legal purposes.
- Enquiry information: Retained for 12 months unless you book coaching.
- Analytics data: Typically retained for 26 months by Google.
- Email marketing lists: Retained until you unsubscribe.
10. Data Security
We implement reasonable security measures to protect personal information from unauthorised access, alteration, and disclosure. These include SSL encryption for data in transit, secure password practices, and limited access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
11. International Data Transfer
Some of our service providers (Google, email services) may process data outside Australia. By using our services, you consent to such transfers. We ensure transfers comply with privacy laws and providers maintain appropriate safeguards.
12. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect information from children. If we learn we've collected information from a child, we will delete it promptly. Parents who believe their child has provided information can contact us immediately.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns:
Radiantbiosglow
Level 12, 201 Elizabeth Street
Sydney NSW 2000, Australia
Email: info@radiantbiosglow.world
Phone: +61 2 8046 7834
14. Policy Updates
We may update this Privacy Policy periodically. Changes become effective when posted. Continued use of our services after changes constitutes your acceptance of the updated policy. The "Last Updated" date indicates when this policy was last revised.